Safety

Safety is the number one priority of Elastic Precision, LLC. All products are to be used under adult supervision only. Always use our products in well-lit areas. Always wear rubber band gun safety glasses/goggles at all times (e.g. loading, playing with, etc.) when using any of our rubber band guns. Adequate eye protection may be purchased at most hardware stores and many retail outlets. Always be aware of your target back-ground. Never shoot at other people, animals or yourself. Never use our rubber band gun products in public places where they could be mistaken for a real gun. Do not modify any of our rubber band gun products in color shape or function. Do not cover, remove or paint over the orange tip of the barrel. Never run with or point a rubber band gun at other people, animals, or yourself. Never throw, drop, or step on a rubber band gun, as such abuse might damage the item and cause injury to you or another, and may void any guarantee or warranty, expressed, implied or statutory. Never overload a rubber band gun (i.e. by putting more than the described number of rubber bands on the gun). Never load or shoot any of our rubber band gun products that have been damaged anywhere on the barrel. User assumes all responsibility for safe operation of all products on this website. Deliberate misuse or modification of any of the products on this website will absolve Elastic Precision from any and all responsibility and liability due to damage or injury arising from such misuse. Please Note: If your rubber band gun develops one or more cracks in the wood near the barrel tip, DO NOT LOAD THE GUN AGAIN. Contact Elastic Precision IMMEDIATELY for instruction. Please Note: If you have any questions relating to safety, please do not hesitate to contact Elastic Precision, LLC.

Quality

All wooden rubber band guns shown on this website are made of top quality, hard wood. Please Note: Some variation in wood coloration and texture is to be expected. This is desirable, as it gives every rubber band gun its own, unique look. Wood is a hydrophilic material and any exposure to water will cause the wood to swell and warp, which will prevent the rubber band gun from functioning correctly.

Warranty

Elastic Precision, LLC warrants that all of its products, will arrive free from defects in material and workmanship. Any alteration, abuse, neglect or home repairs of any of our products, as solely determined by Elastic Precision will void any guarantee or warranty, expressed, implied or statutory, and may cause your toy to malfunction. In no event will Elastic Precision be liable for incidental or consequential damages arising out of negligence or deliberate alteration of our products. This warranty does not cover any items sold at any other location, or through any other business or personal entity.

Payment

All orders must be paid for via Visa, MasterCard, Discover, American Express, or PayPal. For orders placed on the internet using a credit card for payment, an email receipt will be sent to you once you have placed your order and payment is complete. A copy of your invoice is always available upon request. Please Note: A correct email address is needed for the e-mail receipt to arrive to you. If you do not get the email receipt, a copy of it may be requested by emailing brent@elasticprecision.com Please Note: For orders placed using a credit card, the only information we receive is the type of credit card used and the expiration date of your card. This is due to internet security reasons. If you wish to alter your order after placement, or would like a refund, you will be asked for the 15-digit (for American Express) or 16-digit (for Visa, Mastercard, or Discover) credit card number. This information is necessary for any monetary alteration to your order. Please Note: For orders placed using a credit card, your card will be charged immediately upon placement of order. This often means that your order will be charged before it ships out. This is a feature of our shopping cart program which ensures security of your financial information and promptness in the processing of your order.

Shipping

All orders will be shipped via U.S Mail, FedEx, or other carrier at the sole discretion of Elastic Precision, LLC. Please give us your desired shipping address when placing an order. Street addresses are always preferred since most carriers do not deliver to P.O. boxes. We make every effort to ship orders within 1-2 business days after the order is received. Due to the fact that our customized products are assembled after the order is received, Shipping time during very busy times of the year may cause a short delay. Any order containing a rubber band gun with custom engraving may take up to 5 business days to be processed and shipped. Business days do not include weekends or holidays. We normally ship using U.S Mail service with an expected delivery within the 48 contiguous U.S. of 2-5 business days. The first day in this calculation is the next business day after the package is picked up. If any item in your order is damaged during shipment, it is the customer's responsibility to notify Elastic Precision by phone, or email as quickly as possible. Arrangements will be made for repair or replacement of the damaged item. Please see the section below titled “Return Policy” for details. In case incorrect shipping information is submitted for an order by the customer, it is the customer's responsibility to contact Elastic Precision with the correct shipping information before shipment of the order. If the address information provided by the customer is incorrect in any way, the customer takes full responsibility for recovery of the said shipment. Any expenses incurred by Elastic Precision resulting from incorrect shipping information may be charged to the customer after notification to the customer of said expenses. If an order should be shipped to an incorrect address for any reason, Elastic Precision, LLC will provide all reasonable help to locate and properly deliver the order. Please note: If your order must reach you by a specific date (for a birthday, leaving on trip, moving, etc), please let us know when you place the order. The customer is responsible for alerting Elastic Precision, LLC to any special shipping considerations. Any product on backorder may be purchased but will be subject to a backorder time. Backorder time is an estimate only and will vary depending on circumstances. Customers will be notified of this estimated backorder time via email when they place an order for a backordered product.

International Shipping

Elastic Precision, LLC does not warrant delivery to any location outside the United States. International shipments may get lost, damaged, stolen, delayed, confiscated, or withheld in customs. Under none of these circumstances is Elastic Precision, LLC responsible for replacing or refunding the order. Some lost shipments may get returned to the sender. Any undamaged shipments that get returned to Elastic Precision will be subject to a full refund minus shipping charges. International orders will be shipped via U.S. Mail. Tracking information is a convenience only and is not guaranteed to be accurate. All international order are placed at the buyers own risk.

Return Policy

If you are dissatisfied with any product from Elastic Precision, LLC for any reason and wish to return it, please follow these steps: Please Note: Elastic Precision usually accepts most items for return for any reason, but does retain sole discretion whether to accept or reject a return, for any reason. Returned products must be unopened, unused, and in their original packaging. If your rubber band gun is damaged during use, please contact via email with photos of the damaged product. Elastic Precision may or may not agree to repair or replace the damaged product for a fee as determined solely by Elastic Precision, LLC. We take pride in our craftsmanship and quality of work. However, wood is a natural material, may warp, twist, bow, or split due to environmental changes. If you receive a product that is defective due to material or craftsmanship, contact Elastic Precision, LLC immediately. Elastic Precision will repair or replace the defective product. Please Note: Any item(s) that are returned without following the above procedures will not be accepted by Elastic Precision, LLC and will be returned to the customer at the customer's expense and no refund or replacement for the item will be made. Also, any deviation from the instructions given by Elastic Precision, LLC for return of an item will cause the package to not be accepted and returned to the customer at the customer's expense and no refund or replacement will be made for the returned item. Cancellation of Order Orders may be cancelled at any time prior to shipping, with a full refund given under most conditions. Once the order has shipped, please see our “Return Policy” section for details about returning the order.

Privacy Policy

What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. We may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below..
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links in an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy, if we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Miscellaneous

The Terms and Conditions on this website may be modified at any time without prior notice by Elastic Precision, LLC. The Terms and Conditions prevailing at the time of shipment will apply. These Terms and Conditions represent the policies and procedures of Elastic Precision, LLC, and are applicable to all orders made in the past, present or future. It is the customer's responsibility to read and understand these Terms and Conditions. It is the customer's responsibility to contact Elastic Precision, LLC with any questions or for any clarifications desired. It is Elastic Precision, LLC's responsibility to answer any and all questions about these Terms and Conditions in a polite and prompt manner. Elastic Precision, LLC reserves the right to change prices or availability of any item at any time without prior notice. The price at time of order placement shall prevail, unless specifically exempted. Due to continued efforts both on the part of Elastic Precision, LLC and our manufacturers, there might be either redesigns of or minor function changes made to our products without prior notice. The information presented on the website will be updated as quickly as possible in all such cases to reflect any changes to affected products. Where redesign or function changes have occurred, the changed product will be shipped in lieu of the old model, at the sole discretion of Elastic Precision, LLC. New models will not be exchanged for old except in a few exceptional cases at the sole discretion of Elastic Precision, LLC. Any page(s) of our website may be printed, for non-commercial use only. Commercial use of any of the contents of this website is forbidden without express, written permission from Elastic Precision, LLC. Please Note: Any printing and/or labels on the items on this website are strictly informational. There may be periods of time when this extra service may not be available. Items that are without this information are not defective in any way, and exchanges for items that do have this information will be solely at the discretion of Elastic Precision, LLC. Please Note: Elastic Precision, LLC reserves the right to refuse service to anyone, for any reason, at our sole discretion. Please remember, you are buying our products and friendly service, not the right to be rude to us.

Customer Agreement

Any placement of an order through this website or by telephone constitutes the customer's full acceptance of and agreement to all of the Terms and Conditions as outlined on this website.

Contact

You can always call, or email us with any thoughts, suggestions or concerns. All inquiries will be answered at the first available opportunity. Phone 913-594-2929 Email brent@elasticprecision.com
  • DO NOT send the item(s) back until you have spoken with a staff member of Elastic Precision, LLC. Contact us at 913-594-2929, or leave a message at that same number. You can also send an e-mail to brent@elasticprecision.com Please give your name, phone number, the name the order was originally placed under (if different), order number, and date of placement if known. Also include the best time and method to contact you, what you wish to return and why. It is best to have the item with you or available at the time of contact. Someone from Elastic Precision will attempt to contact you within two business days. Please be prepared to give your name, the name the order was originally placed under, the order number and date of placement if known, the name(s) of the item(s) to be returned and the reason for wanting to return them. It is best to have the item with you or available at the time of contact.
  • Follow the instructions given by our staff member to return the item(s). If you have any questions about or need clarification of any of the instructions, please contact us again at your earliest convenience.
  • The decision to give an exchange and/or refund for returned items is made at the sole discretion of Elastic Precision, LLC, with respect to the customer's wishes. Refunds, if granted, will be for the full amount of the order, minus shipping and handling costs.
Revised on Feb 26th, 2016